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Troubleshooting

Who do I contact for support?​

Feel free to reach out to support@useagave.com. The team can help with setup, troubleshooting, and feedback.

Agave gave me an inaccurate answer. What should I do?​

First, try refining your prompt with more detail or constraints — the more specific your request, the better the result. If the issue persists, share the chat with your Agave Account Manager so we can investigate and improve the integration.

My report opened blank. What do I do?​

This is usually a temporary issue with the generated report. Try the following:

  1. Go back to your chat and ask it to "regenerate the dashboard."
  2. If it's still blank, share the report link with your Agave Account Manager so we can diagnose it.

A record type (such as change orders) isn't showing up in my dashboard.​

First, confirm the record type is part of Agave's supported data model — some record types (for example, Compliances and GL Journal Entries) aren't available yet.

If the record type should be available, ask Agave "why aren't change orders appearing?" It will usually identify whether the cause is a filter, a missing field, or missing data in your ERP. If Agave can't pinpoint the issue, share the chat with your Account Manager.

I got an error saying I'm making too many requests.​

Report generation is limited to 5 prompts per minute per user. If you hit the limit, wait a minute and try again.

My file won't upload. Are there size limits?​

Yes — attachments in the chat are limited to 5 MB per file, and imported HTML reports (Create → Import report) are limited to 15 MB. If a file is too large, try trimming it down (for example, export only the relevant sheet or pages).

How do I report data that seems wrong without a full investigation?​

Just share the chat link with your Account Manager and note what you expected versus what you saw. Even a one-line note like "This should show 20 records, but it's only showing 4" is enough for us to start. Including the generated HTML file speeds up diagnosis.

Claude Troubleshooting​

These tips cover issues with the Claude platform itself.

I'm getting a "This conversation has reached its length limit" error. What do I do?​

This happens when too much data has been loaded into a single conversation. Try one of these workarounds:

  1. Start a new chat and re-enter your query there.
  2. Use the Create Dashboard feature, which handles larger datasets more effectively. To access it, press the + icon → Connectors → Add from Agave ERP Sync → Create Dashboard.

Claude is having issues today — is it just me?​

Check status.anthropic.com for Claude outages. There are occasional periods where Claude has elevated errors or degraded performance — in those cases, trying again about 30 minutes later usually resolves it. If you're persistently hitting issues while Anthropic's status page shows everything is green, contact your Account Manager.